Privacy Policy
Taylor Residential Maintenance
Effective Date: October 23, 2026
At Taylor Residential Maintenance, we value your trust and respect your privacy. Whether you're browsing our website, requesting an estimate, or contacting Mark about a home improvement project, we want you to understand how your information may be collected, used, and protected.
This Privacy Policy describes the information practices of Taylor Residential Maintenance in connection with our website, communications, and residential handyman services.
1. Information We Collect
We may collect personal information when you contact us, request services, submit information through our website, or become a customer.
Information you provide directly may include:
Your name
Phone number
Email address
Home address or project location
Details about requested repairs or installations
Photographs, measurements, and other information related to your project
Appointment preferences and communication history
Billing and payment-related information
We collect information reasonably necessary to respond to inquiries, evaluate projects, perform services, and manage our business.
Information collected automatically
When you visit our website, our website provider and any enabled analytics or technical services may collect information such as your IP address, browser type, device information, pages visited, referring website, and general website activity.
The information actually collected depends on the technologies enabled on our website.
2. How We Use Your Information
Taylor Residential Maintenance may use collected information to:
Respond to questions and service inquiries
Review project requests and prepare estimates
Schedule and confirm appointments
Communicate about services, materials, and project updates
Perform requested home repairs and installations
Process invoices and maintain transaction records
Address customer concerns and warranty-related inquiries
Maintain, secure, and improve our website and business operations
Comply with legal, tax, accounting, and regulatory obligations
We use customer information for legitimate business purposes and aim to limit collection to what is reasonably necessary.
3. Phone Calls, Text Messages, and Emails
When you contact Taylor Residential Maintenance by telephone, text, or email, we may use the information you provide to respond to your request and communicate about your project.
Communications may include appointment confirmations, estimate discussions, scheduling changes, project questions, and service follow-ups.
We may retain relevant communications as part of our business records.
We do not treat a request for a service estimate as blanket permission to send unrelated promotional text messages.
Any promotional messages will be sent only as permitted by applicable law and with any required consent.
If you receive promotional communications from us, you may request to stop them by following the opt-out instructions provided or contacting us directly.
4. Website Contact Forms
Our website uses Squarespace to collect and process information submitted through contact forms.
When visitors request an estimate or contact us through the website, we may collect their name, email address, phone number, project location, and details about their requested services.
Depending on our website configuration, submissions may be stored within Squarespace or delivered to our designated business email account.
We use submitted information to respond to inquiries, discuss projects, prepare estimates, and coordinate services.
Submitting a contact form does not automatically subscribe visitors to promotional emails or text messages.
We do not request sensitive financial information or Social Security numbers through our general contact forms.
5. Cookies, Squarespace Analytics, and Website Data
Our website is hosted by Squarespace, which provides website hosting, security, analytics, and other website functionality.
Squarespace may collect certain technical information when visitors access our website, including IP addresses, browser information, device characteristics, pages viewed, and website interactions.
Our website may use essential cookies necessary for website functionality and security, as well as optional analytics and performance cookies where enabled.
We use information available through our website platform to understand general website performance, respond to technical issues, and improve the experience of visitors.
Visitors may manage cookies through their browser settings and, where available, through our website's cookie preferences controls.
Additional tracking technologies, including third-party analytics or advertising tools, will be disclosed if implemented.
For additional information about Squarespace's data practices, please review the Squarespace Privacy Policy at https://www.squarespace.com/privacy.
6. Sharing Information With Third Parties
We may share information with third parties when reasonably necessary to operate our business or provide requested services.
These parties may include:
Website hosting and form-processing providers
Scheduling and communication platforms
Invoicing, bookkeeping, and payment-processing providers
Suppliers and manufacturers involved in customer projects
Qualified contractors or specialists involved in an authorized project
Professional advisers and government authorities when disclosure is legally required
We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.
We do not authorize service providers to use customer information for unrelated purposes merely because they receive it in connection with our services.
We may also disclose information when necessary to comply with applicable law, respond to lawful requests, protect our rights, or address safety and security concerns.
7. Payment Information
If electronic payment options are offered, payments may be processed through third-party payment providers.
Those providers may collect and process payment information according to their own privacy and security policies.
Taylor Residential Maintenance may retain invoices, transaction details, payment confirmations, and related records for legitimate business and legal purposes.
Customers should not send credit card numbers or other sensitive payment credentials through ordinary website contact forms or unsecured messages.
8. Project Photographs and Customer Property
Photographs may be useful when evaluating repair requests, preparing estimates, documenting existing conditions, or maintaining records of completed work.
Customers may voluntarily submit photographs of their homes, fixtures, or other project areas.
We may also take project photographs for documentation when appropriate.
Project photographs used for public marketing, portfolio displays, or promotional purposes will be handled in accordance with applicable law and any necessary customer permissions.
We aim to avoid publishing personally identifying customer information, private documents, or other unnecessarily sensitive details.
Customers may contact us to discuss concerns about photographs associated with their projects.
9. Data Storage and Security
We take reasonable steps appropriate to our business to safeguard the information we maintain.
These steps may include using access-controlled accounts, appropriate security settings, reputable business service providers, and other reasonable administrative or technical safeguards.
However, no website, electronic communication system, or method of data storage can be guaranteed completely secure.
If we become aware of a security incident involving personal information, we will evaluate the incident and provide any notifications required by applicable law.
10. How Long We Keep Information
We retain personal information for as long as reasonably necessary to:
Respond to service inquiries
Complete requested projects
Maintain relevant business and transaction records
Address customer questions or disputes
Fulfill applicable warranty obligations
Meet legal, tax, accounting, and regulatory requirements
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we will take appropriate steps to delete, dispose of, or deidentify it, subject to applicable requirements.
11. Your Privacy Choices
You may contact Taylor Residential Maintenance to request information about personal details we maintain in connection with your inquiry or customer relationship.
You may also request corrections to inaccurate contact information or ask whether certain information can be deleted.
We will review requests and respond as required by applicable law.
Some information may need to be retained for legitimate business purposes or legal obligations.
You may also opt out of promotional communications using any provided unsubscribe instructions or by contacting us directly.
Nothing in this policy limits privacy rights that may apply under relevant law.
12. Children's Privacy
Our website and services are intended for adults seeking residential maintenance and improvement services.
We do not knowingly solicit personal information from children under 13 through our website.
If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
13. Third-Party Websites
Our website may include links to manufacturers, suppliers, or other third-party resources, including The Onyx Collection.
These websites operate independently and may have their own privacy practices.
Taylor Residential Maintenance is not responsible for the privacy policies or information practices of websites we do not operate.
We encourage visitors to review third-party privacy policies before submitting personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, technology, business operations, or legal requirements.
When changes are made, we will update the effective date shown at the top of this page.
Material changes will be communicated when required by applicable law.
15. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Taylor Residential Maintenance
Mark Taylor, Owner
Columbia, Missouri
Phone: 660-734-5870
Honey, It's Done.